About Us
Corporate Information
Public Relations
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About Us

The Pilates Superstore is brought to you by Mercantila, Inc, founded in 1997. We believed then that we could provide a superior level of service in specialty retail, a segment traditionally underserved by big box retailers. 275,000 happy shoppers later, we know we're right! Here is the level of service you can look forward to when ordering through The Pilates Superstore.

	Best Pricing Our volume in the Pilates Equipment market helps us command discounts from our suppliers. Our 110% Guaranteed Price Match offers you unparalleled price protection before and after your pilates equipment purchase.
	Best Business Practices We're a longstanding member of national and regional consumer advocacy groups, and we know the importance of being a fair and honest retailer. From our generous 30-day return policy and toll-free customer service hotline to our secure shopping experience and reliable order tracking, we offer what you'd expect from a traditional specialty retailer.
	Best Payment Plans & Savings We pair our low pricing with flexible financing options to help you take home your new pilates equipment today. Apply for our credit card and get 5% off your first purchase or select from a range of deferred payment options.
	Best Product Information We spend hundreds of thousands of dollars a year on an expert staff of researchers, analysts and copywriters. Why? Because it makes a difference. The Pilates Superstore has the best product information, images and buying guides on the web. Educated consumers make for happy customers. Even our suppliers refer to our site as the authoritative source on their own products. Browse our site, then visit a competitor. Who knows these products better?
	Best Security & Fraud Prevention At The Pilates Superstore, we take several measures to keep your information safe. We use 128-bit SSL, the highest commercially available encryption standard on the market. We have also employed ScanAlert, an independent security specialty firm that conducts over 2,000 daily security tests on our system. Shop with peace of mind.
	Best Order Processing & Tracking Because of our unique, in-house order processing software, orders are handled in an automated, speedy and customized manner unseen in other online stores. Rest assured that moments after your order is placed, our automated systems electronically schedule shipping with the warehouse. Our system allows you to track your order online, or for a more human touch, you can take advantage of our Customer Service department (our hours).
	Best Customer Service The site in front of you is only the beginning of your order experience. We invest in a full-time Customer Service hours are Mon.-Fri. from 6am - 3pm PST. You can breathe easy knowing that your order is in the hands of a team of experienced and dedicated professionals.
	Best Return Policy Buying 'sight unseen' can be intimidating. To make things easier, we offer the best return policy in the business. NO restocking fees 30-day Money Back Guarantee (Cancel Order & Return Policies)

Corporate Information

Corporate Name: Mercantila, Inc.
Mercantila, Inc was founded in 1997. We believed we could provide a superior level of service in specialty niche markets traditionally underserved by big box retailers. Over 275,000 customers have proven us right.

Other DBAs: The Internet Superstore, DriveSPEED Designs, The Brown Box, Red Carpet Shopping

Founded: 1997 in Cambridge, Massachusetts

Business Territory: National

Corporate Headquarters (maps):
665 Chestnut Street, 2nd Floor
San Francisco, California 94133

Phone: +1 (415) 268-4700 (our hours)

Fax: +1 (415) 268-4701

Distribution Center: St. Louis, MO

Logos for Print: Mark (B/W), Logo (B/W), Mark, Logo

Logos for Web: Mark (B/W), Logo (B/W), Mark, Logo

Public Relations

Interested in learning more about Mercantila, Inc? Please write or call:

Public Relations
Mercantila, Inc.
665 Chestnut Street, 2nd Floor
San Francisco, California 94133
+1 (415) 268-4700

Job Inquiries

Mercantila, Inc. is growing fast! We are always seeking passionate, competitive people to join our team. Please review our job postings below.

If you don’t see a position that fits but still feel you can make a difference to our company, email your résumé to jobs-sf at mercantila dot com in plain-text format, or send it via mail to:

Hiring
Mercantila, Inc.
665 Chestnut Street, 2nd Floor
San Francisco, California 94133

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Full-time
Director, Platform & Products
Associate Store Manager
Store Analyst